Thank you for purchasing food airtight containers from PRISMLIGHT DESK SALE LLC! We hope you are satisfied with our products. If you need to return or get a refund for any reason, please see the following policies and procedures.

  1. Return Policy
    You can return your order within 30 days of receiving it. To ensure a smooth return, please follow these conditions:

The product must be unused and in its original packaging.

Please keep the original receipt or invoice as proof of return.

  1. Non-Returnable Items
    The following types of items are not returnable:

Items showing signs of use.

Items not in their original packaging, or items missing accessories.

Gift cards or downloadable products.

  1. How to Apply for a Return
    To apply for a return, please take the following steps:

Contact Us: Contact our customer service team via email, providing your order number and the reason for the return. We will provide you with a Return Authorization (RA) number and specific return instructions.

Return Shipment: Follow our instructions to send the returned item back along with the Return Authorization number.

  1. Shipping Costs
    Unless the goods are defective or do not match your order, return shipping costs are borne by the customer.

We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your goods.

  1. Refund Processing
    Once we receive and inspect your return, we will notify you of the return progress via email.

If the return is approved, your refund will be processed and automatically credited to your original payment method. Refund processing typically takes 5-10 business days, depending on your bank or credit card company.

  1. Damaged or Defective Goods
    If you receive damaged or defective goods, please contact us within 7 days, providing your order number and photos of the damage or defect. We will provide a replacement or refund, and we will cover the shipping costs.
  2. Customer Service

If you have any questions about our refund and return policy or need further assistance, please feel free to contact us:

Phone: +1 (857) 833-8504
Email: [email protected]
Address: 33-78 11TH ST 3A, ASTORIA, NY 11106

Thank you for choosing PRISMLIGHT DESK SALE LLC! We are committed to ensuring your complete satisfaction with your shopping experience.